Job Highlights:

• Proven excellent customer service skills in managing premium customers is a must
• Solid experience (5+ years of experience) in reception, front desk, customer service is highly preferred, with 1+ years of Office Administration related experience
• Prior experience working for Financial Institution, Banking, Consulting or Luxurious Hospitality industry is advantageous
• Native in Mandarin and fluent in Cantonese & English speaking and writing are essential
• Strong cultural awareness with good understanding of Chinese culture
• Approachable and energetic individual who is communicative, polite, presentable, self-starting and multitasking
• Interested in working for a fast growth Financial Services firm
• Immediately available is highly preferred

Company Culture:

• A fast growing Financial Services firm, with strong orientation to deliver high quality financial & fund products and services to regional financial institutions and high net worth (HNW) individuals
• Talent-oriented, collaborative, performance driven and forward looking

Job Description:

Job Responsibilities:

• Provide full reception support and handle administrative duties
• Responsible for greeting guests, handling incoming calls, managing conference room booking and guest registration
• Responsible for basic administrative support including managing stationery inventory, travel and hotel booking, dining booking, catering service ordering and vendor management for office facility purchases and maintenance
• Prepare and manage the filing system for various company reports and documents
• Provide full support in company events and activities
• Perform other ad-hoc duties as assigned by supervisor

Key Requirements:

• Higher Diploma or above in any discipline
• Solid experience (5+ years of experience) in reception, front desk, customer service is highly preferred, with 1+ year of Office Administration related experience
• Prior experience working for Financial Institution, Banking, Consulting or Luxurious Hospitality industry is advantageous
• Proven excellent customer service skills in managing premium customers is a must; coupled with professional and customer-centric telephone manner
• Strong cultural awareness with good understanding of Chinese culture
• Good computer literacy in Microsoft Office (e.g. Word, Excel, Powerpoint) and Chinese typing
• Flexible to work overtime, if business requires
• Native in Mandarin and fluent in Cantonese & English speaking and writing are essential
• Immediately available is highly preferred

Personality Fit:

• Self-starting, independent and strive for continuous improvement
• Friendly and approachable; Cheerful and energetic
• Customer and people-oriented, tactful and good at communicating and collaborating with people of different personalities
• Presentable, a pleasant personality and a good team player with excellent communication and problem solving skills
• Organized, calm, multi-tasking and also pay great attention to details
• Flexible and work well in a fast-paced and dynamic work environment
• Value team work and collaborative working styles

Excellent opportunity and exposures:

• Opportunity to work at a fast growing Financial Services firm
• Competitive remuneration package including performance bonus, comprehensive healthcare insurance package, etc.